Refund Policy

1. Introduction

At Career Path, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the conditions under which we issue refunds for our digital products, coaching services, courses, and subscription plans.

By purchasing or subscribing to any of our offerings, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. Digital Products and Resources

2.1 Eligibility for Refunds

For one-time purchases of digital products (e-books, guides, templates, assessments, etc.), we offer a 14-day money-back guarantee from the date of purchase if you are not satisfied with the product, subject to the following conditions:

• You must provide a valid reason for your dissatisfaction with the product
• You must not have downloaded, accessed, or used more than 30% of the content
• For multi-product bundles, you must not have downloaded, accessed, or used more than two items in the bundle

2.2 Non-Refundable Digital Products

The following digital products are non-refundable:

• Products clearly marked as non-refundable at the time of purchase
• Products that have been fully downloaded, printed, or consumed
• Custom or personalized digital products created specifically for you
• Products purchased during special promotional sales where the non-refundable nature was clearly disclosed

3. Coaching Services

3.1 Individual Coaching Sessions

For individual coaching sessions, our refund policy is as follows:

• Cancellation more than 48 hours before the scheduled session: Full refund or rescheduling without penalty
• Cancellation between 24-48 hours before the scheduled session: 75% refund or rescheduling with a 25% rescheduling fee
• Cancellation less than 24 hours before the scheduled session: No refund, but one-time rescheduling may be offered at our discretion with a 50% rescheduling fee
• After a session has begun: No refund will be provided for sessions that have started or been completed

3.2 Coaching Packages

For multi-session coaching packages, the following refund policy applies:

• Before the first session: Full refund minus a 10% administrative fee
• After the first session but before the second session: Partial refund for unused sessions minus a 15% administrative fee
• After two or more sessions: No refund for the remaining sessions, but you may be able to transfer the remaining sessions to another person at our discretion

All refund requests for coaching services must be submitted in writing to [email protected].

4. Online Courses

4.1 Self-Paced Courses

For self-paced online courses, we offer a 14-day money-back guarantee from the date of purchase, subject to the following conditions:

• You must have completed no more than 20% of the course content
• You must provide specific feedback about why the course did not meet your expectations
• You must request the refund in writing within the 14-day period

4.2 Live or Cohort-Based Courses

For live or cohort-based courses, our refund policy is as follows:

• More than 14 days before the course start date: Full refund minus a 10% administrative fee
• 7-14 days before the course start date: 70% refund
• Less than 7 days before the course start date: 50% refund
• After the course has begun: No refund

Instead of a refund, you may choose to transfer your enrollment to the next available cohort, subject to availability and a transfer fee.

5. Subscription Plans

5.1 Monthly Subscriptions

For monthly subscription plans, we do not offer prorated refunds for partial months. You may cancel your subscription at any time, and your access will continue until the end of the current billing period. No refunds will be issued for the current billing period after cancellation.

5.2 Annual Subscriptions

For annual subscription plans, we offer the following refund options:

• Within 14 days of purchase or renewal: Full refund if you have not substantially used the subscription benefits during this period
• After 14 days but within the first 30 days: Partial refund calculated as the annual fee minus one month's equivalent fee and a 10% administrative fee
• After 30 days: No refund for annual subscriptions after the first 30 days

5.3 Free Trial Periods

If you signed up for a subscription that includes a free trial period, you will not be charged if you cancel before the end of the trial period. Once the trial period ends, the standard subscription refund policy will apply.

6. Refund Process

6.1 How to Request a Refund

To request a refund, please follow these steps:

1. Email [email protected] with the subject line "Refund Request"
2. Include your order number, purchase date, and the name of the product or service
3. Provide a detailed explanation of why you are requesting a refund
4. Specify your preferred refund method (original payment method, store credit, etc.)

All refund requests will be reviewed within 3 business days, and we will contact you regarding the status of your request.

6.2 Refund Processing Time

Once approved, refunds will be processed as follows:

• Credit/Debit Card Payments: 5-10 business days to appear on your statement, depending on your card issuer
• PayPal Payments: 3-5 business days
• Bank Transfers: 7-10 business days

Refunds will typically be issued using the original payment method unless otherwise agreed upon.

7. Exceptions and Special Circumstances

7.1 Technical Issues

If you experience technical issues that significantly impair your ability to access or use our products or services, please contact our support team at [email protected]. We will work to resolve the issue or provide an appropriate remedy, which may include a refund if the issue cannot be resolved.

7.2 Special Promotions and Discounted Purchases

Products or services purchased at a discount of 50% or more, or as part of a special promotion, may be subject to different refund terms, which will be clearly communicated at the time of purchase.

7.3 Force Majeure

In the event that we are unable to fulfill our service obligations due to circumstances beyond our control (natural disasters, power outages, etc.), we will work with you to reschedule services or provide appropriate alternatives. Refunds in these circumstances will be evaluated on a case-by-case basis.

8. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, please contact us at [email protected] to escalate your concern. We aim to resolve all disputes fairly and amicably.

If we cannot reach a mutually satisfactory resolution, disputes will be handled in accordance with the dispute resolution process outlined in our Terms and Conditions.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. For significant changes, we will make reasonable efforts to notify customers. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: [email protected]
• Phone: +44 395 245 5273
• Mail: Customer Support, Career Path, 3 Vicky Throughway, New Shannonland, AB31 5ZD, United Kingdom